Fleet Dispatch & Customer Service Admin

Manufacturing Inc; Southborough (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus program

Job summary

Manufacturing Inc. seeks a Customer Service Admin to join our fast-paced team. You will coordinate real-time fleet operations, handle high-volume communications, and maintain vital administrative records.

Candidates from a call center, warehouse, or general admin background thrive here, bringing multitasking and composure under pressure. This temp-to-hire role offers paths to internal advancement. Starting pay ranges from $24 to $26 per hour, with health insurance and an incentive bonus program.

Qualifications

• Proven background as a Customer Service Admin or frontline representative with top-tier verbal communication and calm under pressure.
• Proficient with basic office technology and data entry, including Excel and Word.
• Direct experience in fleet dispatching, freight coordination, or transport scheduling is preferred.
• Familiarity with supply chain flow, staging, or warehouse material coordination.
• Experience managing high call volumes and queues in an active environment.
• Knowledge of billing documentation or insurance processing protocols is a plus.
• Familiarity with customer outreach and relationship marketing strategies.
• Bilingual skills are a plus but not required.

Responsibilities

• Act as the primary operational Customer Service Admin, fielding inquiries from motorists, commercial accounts, law enforcement, and officials with professionalism.
• Manage high-volume inbound/outbound calls in a dispatch environment, keeping logs updated.
• Execute rapid multi-line dispatching for towing and recovery fleets across the region.
• Coordinate time-critical route tracking, incident coordination, and vehicle movement within logistics.
• Process impound releases, vehicle status updates, and claims documentation with stakeholders.
• Enter, maintain, and audit daily operational data and billing in Excel.
• Generate client correspondence and internal notifications using Word.
• Coordinate with storage yard and warehouse staging areas to align field drivers and central operations.
• Support outreach and service awareness through marketing and client communications.
• Maintain procedural compliance with local, state, and federal regulations.

Skills

Customer Service & Communication

Technical & Software Aptitude

Operational Coordination

Process & Inventory Understanding

Communication Management

Claims & Policy Familiarity

Client Engagement

Bilingual Skills

Tools

Microsoft Excel

Microsoft Word

Job description

Manufacturing Inc. seeks a Customer Service Admin to join our fast-paced team. You will coordinate real-time fleet operations, handle high-volume communications, and maintain vital administrative records.

Candidates from a call center, warehouse, or general admin background thrive here, bringing multitasking and composure under pressure. This temp-to-hire role offers paths to internal advancement. Starting pay ranges from $24 to $26 per hour, with health insurance and an incentive bonus program.