Evening Service Dispatch Coordinator

All Fleet Inc; Zion (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

Fast-Paced, Exciting Work Environment

Team That Has Your Back

Job summary

All Fleet Inc. seeks a 2nd Shift Service Call Coordinator to support evening operations, handle urgent calls, dispatch technicians, and solve problems in real time. You will work to keep fleets moving, coordinate multi-line communications, and maintain accurate logs and reports.

Thrive in a fast-paced environment and demonstrate strong communication and organizational skills while prioritizing urgent requests and maintaining high customer satisfaction.

Qualifications

• You thrive in high-stakes environments.
• Your communication skills are top-notch.
• You understand trucking or repair industries or you are a fast learner.
• You’re a master problem-solver.
• You know how to prioritize urgency.
• You’re tech-savvy and can navigate dispatch software and digital logs.
• You’re a team player.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

Job description

All Fleet Inc. seeks a 2nd Shift Service Call Coordinator to support evening operations, handle urgent calls, dispatch technicians, and solve problems in real time. You will work to keep fleets moving, coordinate multi-line communications, and maintain accurate logs and reports.

Thrive in a fast-paced environment and demonstrate strong communication and organizational skills while prioritizing urgent requests and maintaining high customer satisfaction.