Customer Service Admin

Manufacturing Inc; Southborough (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Incentive recognition bonus program

Job summary

Manufacturing Inc. seeks a Customer Service Admin to join our fast-paced team. You will coordinate real-time fleet operations, handle high-volume communications, and maintain vital administrative records.

Candidates from a call center, warehouse, or general admin background thrive here, bringing multitasking and composure under pressure. This temp-to-hire role offers paths to internal advancement. Starting pay ranges from $24 to $26 per hour, with health insurance and an incentive bonus program.

Qualifications

• Proven background as a Customer Service Admin or frontline representative with top-tier verbal communication and calm under pressure.
• Proficient with basic office technology and data entry, including Excel and Word.
• Direct experience in fleet dispatching, freight coordination, or transport scheduling is preferred.
• Familiarity with supply chain flow, staging, or warehouse material coordination.
• Experience managing high call volumes and queues in an active environment.
• Knowledge of billing documentation or insurance processing protocols is a plus.
• Familiarity with customer outreach and relationship marketing strategies.
• Bilingual skills are a plus but not required.

Responsibilities

• Act as the primary operational Customer Service Admin, fielding inquiries from motorists, commercial accounts, law enforcement, and officials with professionalism.
• Manage high-volume inbound/outbound calls in a dispatch environment, keeping logs updated.
• Execute rapid multi-line dispatching for towing and recovery fleets across the region.
• Coordinate time-critical route tracking, incident coordination, and vehicle movement within logistics.
• Process impound releases, vehicle status updates, and claims documentation with stakeholders.
• Enter, maintain, and audit daily operational data and billing in Excel.
• Generate client correspondence and internal notifications using Word.
• Coordinate with storage yard and warehouse staging areas to align field drivers and central operations.
• Support outreach and service awareness through marketing and client communications.
• Maintain procedural compliance with local, state, and federal regulations.

Skills

Customer Service & Communication

Technical & Software Aptitude

Operational Coordination

Process & Inventory Understanding

Communication Management

Claims & Policy Familiarity

Client Engagement

Bilingual Skills

Tools

Microsoft Excel

Microsoft Word

Job description

Are you an energetic professional with an animated personality who thrives in a fast-paced environment? We are seeking a sharp, dependable Customer Service Admin to join our tight-knit, high-performing team. In this pivotal role, you will coordinate real-time fleet operations, handle high-volume communications, and manage vital administrative records.

If you bring common sense, patience under pressure, and a proactive mindset, this role offers an exceptional entry point into an established organization where team members regularly build 30+ year careers. Whether your background is rooted in a fast-paced call center, an industrial warehouse, or general business administration, your ability to multitask and execute under pressure will make an immediate impact.

Benefits and Compensation

Competitive Pay: $24-$26/hr DOE to start! If you are transitioning from another Customer Service Admin role, we offer great starting rates for our 1st shift hours. Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.

Responsibilities Include

• Act as the primary operational Customer Service Admin, fielding inbound inquiries from motorists, commercial accounts, law enforcement, and municipal, state, and federal officials with professional composure and patience.

• Manage high-volume inbound and outbound telephone calls in an active call center dispatch environment, maintaining accurate logs and clear updates.

• Execute rapid, precise multi-line dispatching for our active towing and recovery fleet across the region.

• Coordinate time-critical route tracking, incident coordination, and vehicle movement within our transport and logistics pipeline.

• Process impound releases, vehicle status updates, and claims documentation while interfacing with law enforcement, vehicle owners, and commercial insurance carriers.

• Enter, maintain, and audit daily operational data and billing entries using Microsoft Excel spreadsheets.

• Generate standard client correspondence, compliance forms, and internal notifications utilizing Microsoft Word.

• Coordinate with our secure storage yard and supply staging areas to maintain alignment across our field drivers and central warehouse staging areas.

• Support internal outreach and service awareness initiatives through community-focused marketing and client communication efforts.

• Maintain complete procedural compliance across all local, state, and federal regulatory guidelines.

Skills and Qualifications

• Customer Service & Communication: Proven background as a Customer Service Admin or frontline representative with top-tier verbal communication, conflict-de-escalation abilities, and a steady demeanor when handling urgent requests.

• Technical & Software Aptitude: Proficient with basic office technology, data entry, and Microsoft Office tools, including daily data tracking in Microsoft Excel and document generation in Microsoft Word.

• Operational Coordination: Direct experience in fleet dispatching, freight coordination, transport scheduling, or emergency service routing is highly preferred.

• Process & Inventory Understanding: Working familiarity with supply chain flow, staging, or warehouse material coordination.

• Communication Management: Experience managing high call volumes, radio traffic, or telephone queues in an active call center or administrative setting.

• Claims & Policy Familiarity: General understanding of billing documentation, coverage verification, or automotive insurance processing protocols is a strong plus.

• Client Engagement: Familiarity with customer outreach, reputation maintenance, and relationship marketing strategies.

• Bilingual Skills: Bilingual language proficiency is a plus, though not required.

• Pre-Employment Requirements:

  • Strict drug-free workplace policy (zero tolerance for marijuana; random drug testing conducted throughout employment).

  • Must pass a comprehensive background check (CORI) and an additional state and federal background clearance.

• Dress Code: Clean, respectable business-casual or neat casual attire (jeans and a professional shirt/polo; open-toed shoes and sweatpants are strictly prohibited).

• Workplace Policies: 100% non-smoking facility.

What's In It For You

• Real Career Longevity: Join a crazy-functional, "get-stuff-done" team where employees regularly stay for 20 to 30+ years.

• Direct Path to Internal Hire: This temp-to-hire assignment is designed as an audition for long-term internal placement with a clear pay bump upon conversion.

• Lucrative Earning Potential: Base pay of $24.00 – $26.00/hour, built-in overtime opportunities, and double-time pay on holidays worked.

• Skill Diversification: Gain hands-on exposure to specialized transport logistics, complex fleet dispatching, multi-agency operations, and commercial fleet marketing campaigns.

• Comprehensive Training: Learn an essential, recession-proof industry from seasoned owners and managers who invest directly in their team members.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.