High-Impact Dispatch & Service Operations Specialist

All Fleet Inc; Zion (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement

A Fast-Paced, Exciting WorkEnvironment

A Team That Has Your Back

Job summary

All Fleet Inc. is seeking a Customer & Service Operations Specialist for 1st shift to manage inbound service requests and dispatch mobile diesel technicians. The role emphasizes fast, accurate communication, route planning, and high-level coordination to keep fleets moving.

You'll work in a fast-paced environment alongside technicians and vendors, solving problems in real time and prioritizing urgent needs with a team-first attitude.

Qualifications

• Thrives in high-stakes environments.
• Clear, professional communication.
• Understanding of trucking/repair industry or quick learners.
• Master problem-solver who tackles challenges head-on.
• Ability to prioritize urgency and manage time.
• Tech-savvy with dispatch tools and digital systems.
• Team player collaborating with technicians, customers, and vendors.

Responsibilities

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed and coverage.
• Think ahead, strategizing routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, addressing emergencies and adjusting schedules.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records and reports.

Skills

High-stakes environment

Communication skills

Truck knowledge

Problem-solving

Prioritize urgency

Tech-savvy

Team player

Tools

Dispatch software

Multi-line phones

Digital logs

Job description

All Fleet Inc. is seeking a Customer & Service Operations Specialist for 1st shift to manage inbound service requests and dispatch mobile diesel technicians. The role emphasizes fast, accurate communication, route planning, and high-level coordination to keep fleets moving.

You'll work in a fast-paced environment alongside technicians and vendors, solving problems in real time and prioritizing urgent needs with a team-first attitude.