Real-Time Dispatcher: Route & Fleet Coordinator

Manufacturing Inc; Westborough (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Incentive bonus program

Job summary

Manufacturing Inc. is seeking a disciplined Dispatcher to coordinate real-time fleet operations and support the Customer Service Admin team. You will route calls, manage driver communications, and maintain logs in a fast-paced environment.

The role emphasizes organizing schedules, auditing trip sheets, and ensuring compliance with routing guidelines. Experience in call centers or logistics helps you thrive here, with strong teamwork and accuracy.

Qualifications

• Proven Dispatcher or route coordination experience under pressure.
• Strong understanding of fleet tracking and regional logistics.
• Proficient with standard office tech and data entry.
• Experience collaborating with drivers and customer service teams.

Responsibilities

• Act as central Dispatcher, route calls, prioritize dispatches, and communicate with motorists and accounts.
• Coordinate with field drivers to maintain fast turnaround times and clear status updates.
• Manage inbound inquiries with the Customer Service Admin team in a fast-paced call center setting.
• Oversee route tracking and schedule planning within the logistics operation.
• Ensure paperwork, mileage reports, and run sheets are audited and archived.

Skills

Dispatcher & Route Coordination

Fleet Operations

Office & Tech Aptitude

Team Collaboration

Documentation & Analysis

Transportation Knowledge

Bilingual (nice-to-have)

Tools

Microsoft Excel

Job description

Manufacturing Inc. is seeking a disciplined Dispatcher to coordinate real-time fleet operations and support the Customer Service Admin team. You will route calls, manage driver communications, and maintain logs in a fast-paced environment.

The role emphasizes organizing schedules, auditing trip sheets, and ensuring compliance with routing guidelines. Experience in call centers or logistics helps you thrive here, with strong teamwork and accuracy.