Fleet Dispatch Coordinator - 24/7 Operations

Cox Enterprises; New Hampshire; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Flexible time-off policies

Comprehensive healthcare

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Enterprises is seeking a Dispatch Coordinator to join Cox Fleet. You will coordinate and manage the logistics of fleet operations, ensuring vehicles are maintained and repaired promptly and drivers are supported.

You will assess open events, verify authorization to dispatch, assign the nearest service provider, and inform customers of ETA. This role supports 24/7/365 operations and offers growth in the automotive services field.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.
• Preferred: Degree in related discipline or industry experience

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Problem solving

Customer service

Education

High school diploma or GED

3 years of related field experience

Medium/Heavy Duty Truck Technology certification

5 years of related field experience

Job description

Cox Enterprises is seeking a Dispatch Coordinator to join Cox Fleet. You will coordinate and manage the logistics of fleet operations, ensuring vehicles are maintained and repaired promptly and drivers are supported.

You will assess open events, verify authorization to dispatch, assign the nearest service provider, and inform customers of ETA. This role supports 24/7/365 operations and offers growth in the automotive services field.