Fleet Breakdown Dispatcher — 24/7 Support

Cox Automotive; Boise (ID); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive pay & bonus

Healthcare options

401(k) with company match

Professional development

Parental leave + fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive's Cox Fleet division is seeking a Breakdown Coordinator in Boise, Idaho to help keep our 24/7/365 operations running smoothly. You will triage events, dispatch the nearest service provider and communicate ETA and requirements to customers.

The role requires a proactive problem-solver with dispatching experience for breakdowns or heavy-duty vehicles. Expect varied shifts, competitive pay, and the chance to grow in the automotive services field.

Qualifications

• High school diploma or GED with 3+ years dispatching/breakdown experience for medium/heavy-duty vehicles.
• Experience dispatching for breakdowns and/or tire maintenance on medium/heavy-duty trucks preferred.
• Strong dispatching and multitasking skills required.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the nearest appropriate service provider for repairs.
• Inform customer of ETA and follow required instructions.
• Inform supervisor on duty of delays or issues with repairs.
• Address customer inquiries and problems as they arise.

Skills

Dispatching

Multitasking

Education

High school diploma or GED

Advanced degree or certification in related discipline

Job description

Cox Automotive's Cox Fleet division is seeking a Breakdown Coordinator in Boise, Idaho to help keep our 24/7/365 operations running smoothly. You will triage events, dispatch the nearest service provider and communicate ETA and requirements to customers.

The role requires a proactive problem-solver with dispatching experience for breakdowns or heavy-duty vehicles. Expect varied shifts, competitive pay, and the chance to grow in the automotive services field.