24/7 Fleet Breakdown Dispatcher

Cox Automotive; Virginia Beach (VA); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Bonus plans

Healthcare coverage

401(k) match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive's Cox Fleet division seeks a Breakdown Coordinator to ensure seamless operations by troubleshooting events and dispatching the nearest service provider. Work hours vary to provide 24/7/365 coverage.

You will assess open events, verify authorization, assign providers, and inform customers of ETA, while keeping supervisors updated on delays or issues. High school diploma or GED and dispatch experience are required.

Qualifications

• High school diploma or GED and 3 years of dispatching for breakdown and/or tire service, or 5 years in related field.
• Strong knowledge of dispatching and multitasking.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the appropriate and nearest service provider.
• Advise the customer of ETA and follow instructions.
• Inform supervisor on duty of delays or problems.
• Address problems and customer inquiries as they arise.

Skills

Dispatching experience

Multitasking

Problem solving

Education

High school diploma or GED

Advanced degree or certification in related discipline

Job description

Cox Automotive's Cox Fleet division seeks a Breakdown Coordinator to ensure seamless operations by troubleshooting events and dispatching the nearest service provider. Work hours vary to provide 24/7/365 coverage.

You will assess open events, verify authorization, assign providers, and inform customers of ETA, while keeping supervisors updated on delays or issues. High school diploma or GED and dispatch experience are required.