Fleet Breakdown Dispatcher (24/7 Operations)

Cox Automotive Inc.; Cherryville (NC); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus plan

Work-life balance

Healthcare

401(k)

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive Inc. is seeking a Breakdown Coordinator to join Cox Fleet.

You will coordinate and dispatch service providers to keep our fleet moving, troubleshoot events, and ensure timely repairs across a 24/7/365 operation. Ideal candidates bring a high school diploma or GED with 3 years dispatching/maintenance experience, strong multitasking, and the ability to work shifts that cover evenings and weekends in a fast-paced environment.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• A strong knowledge of dispatching and multitasking.
• Degree in related discipline or industry experience

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Education

High school diploma or GED

Advanced degree or certification in related discipline

Job description

Cox Automotive Inc. is seeking a Breakdown Coordinator to join Cox Fleet.

You will coordinate and dispatch service providers to keep our fleet moving, troubleshoot events, and ensure timely repairs across a 24/7/365 operation. Ideal candidates bring a high school diploma or GED with 3 years dispatching/maintenance experience, strong multitasking, and the ability to work shifts that cover evenings and weekends in a fast-paced environment.