Fleet Dispatch & Customer Care Specialist II

Cox; New York (NY); On-site; USD 25,000 - 38,000; Full time

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support ongoing maintenance scheduling and customer communications in the New York area. The role emphasizes accuracy, responsiveness, and collaboration with field technicians to ensure timely service.

The position requires strong Excel and data-entry skills, attention to detail, and the ability to partner across teams to drive customer satisfaction and repeat business.

Qualifications

• High School Diploma/GED and 3 years' related experience or alternative combinations outlined in the posting.
• Excellent verbal and written communication skills across organizational levels.
• Proven cross-functional collaboration and relationship-building abilities.
• Strong organizational skills and ability to balance multiple tasks.
• Proficiency in Excel and data entry; ability to learn Cox Fleet IT Systems.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair completion.
• Document customer interactions accurately in Cox Fleet systems.
• Provide excellent service for internal and external customers.
• Obtain customer approval for repairs and services.
• Schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians to accounts.

Skills

Customer service

Communication

Excel

Data entry

Dispatching

Scheduling

Team collaboration

Education

High School Diploma/GED

Related discipline degree/cert

Tools

Cox Fleet IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services Coordinator II to support ongoing maintenance scheduling and customer communications in the New York area. The role emphasizes accuracy, responsiveness, and collaboration with field technicians to ensure timely service.

The position requires strong Excel and data-entry skills, attention to detail, and the ability to partner across teams to drive customer satisfaction and repeat business.