Fleet Billing & Service Coordination Specialist

Cox; Philadelphia (Philadelphia County); On-site; USD 25,000 - 38,000; Full time

Job summary

Cox Fleet in the United States is hiring a Fleet Services & Billing Specialist to support billing and scheduling across markets. The role requires accurate documentation, strong communication, and collaboration with Field Operations to ensure timely repairs.

The position emphasizes customer service, scheduling, and proactive maintenance planning. Relevant experience with trucking or fleet maintenance is helpful; local coordination may apply.

Qualifications

• High School Diploma or GED with relevant experience; alternative combinations acceptable.
• Strong verbal and written communication; ability to collaborate cross-functionally.
• Experience in billing processes and coordination with field operations is a plus.

Responsibilities

• Assist with the billing process in all markets and areas.
• Manage the billing transactions lifecycle from origination to custody transfer.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.
• Obtain customer approval for repairs and services.
• Schedule preventative maintenance and coordinate with field operations.

Skills

Excel

Data entry

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Additional degree/certification considered

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet in the United States is hiring a Fleet Services & Billing Specialist to support billing and scheduling across markets. The role requires accurate documentation, strong communication, and collaboration with Field Operations to ensure timely repairs.

The position emphasizes customer service, scheduling, and proactive maintenance planning. Relevant experience with trucking or fleet maintenance is helpful; local coordination may apply.