Five-Star Front Desk & Concierge Specialist

FirstService Residential; Santa Ana (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans (ft/

401K match

Paid time off and holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health Savings Account

Flexible spending account

Job summary

FirstService Residential is seeking a Front Desk / Concierge (Resident Relations Specialist) in Santa Ana, CA. This role supports the GM and Resident Relations Supervisor by delivering Five-Star service to residents and guests within a full-service hospitality framework.

The position emphasizes responsive, professional interactions, strong organizational skills, and on-site operations using Connect and access-control tools. Full-time hours with potential weekend coverage.

Qualifications

• Proficient in English (written and verbal).
• Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
• Strong general math skills.

Responsibilities

• Identify and clarify residents' needs; provide professional, helpful direction.
• Answer calls with proper salutation and etiquette; relay messages accurately.
• Document all pertinent information in resident logs; log package distribution.
• Monitor access points and report suspicious activity to ensure resident safety.
• Administer access control programs and issue FOBs/ID cards; update tracking software.

Skills

English proficiency

Second language

Math skills

Education

HS diploma or equivalent

Business/hospitality courses

Tools

Connect

Access Control

Job description

FirstService Residential is seeking a Front Desk / Concierge (Resident Relations Specialist) in Santa Ana, CA. This role supports the GM and Resident Relations Supervisor by delivering Five-Star service to residents and guests within a full-service hospitality framework.

The position emphasizes responsive, professional interactions, strong organizational skills, and on-site operations using Connect and access-control tools. Full-time hours with potential weekend coverage.