Five-Star Residential Concierge

FirstService Residential; West Hollywood (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401K match

Paid time off and holidays

Pet insurance available

Tuition reimbursement

Legal services

Job summary

FirstService Residential is seeking a Residential Concierge / Resident Relations Specialist to deliver exceptional service and support to residents and guests at the property. The role interfaces with the GM and Resident Relations Supervisor to provide a full-service, five-star hospitality experience.

Responsibilities include managing inquiries, access control, package handling, and coordinating with management and the HOA Board.

Qualifications

• Proficient in English (written and verbal).
• Second language helpful (Spanish, French, Mandarin, Japanese, Farsi, Persian).
• Strong general math skills.

Responsibilities

• Identifies and clarifies residents expressed and unexpressed needs, answers questions and gives direction and instructions in a professional helpful manner.
• Answers the telephone within two rings, using correct salutations, personal identification and telephone etiquette.
• Takes, records and relays messages accurately, completely and legibly.
• Documents all pertinent information in resident logbook(s) throughout their shift.
• Responsible for all package distribution (incoming and outgoing) for the property and insures all are logged into Connect when received and signed for when picked up.
• Monitors property access points (gates, garages, doors, elevators, pool) and reports suspicious activity to ensure safety.

Skills

English proficiency

Second language helpful

Math skills

Education

High school diploma

Business/hospitality coursework preferred

Job description

FirstService Residential is seeking a Residential Concierge / Resident Relations Specialist to deliver exceptional service and support to residents and guests at the property. The role interfaces with the GM and Resident Relations Supervisor to provide a full-service, five-star hospitality experience.

Responsibilities include managing inquiries, access control, package handling, and coordinating with management and the HOA Board.