Five-Star Alterations Service Specialist

David; Rockville (MD); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an A+ customer experience. You will welcome customers, manage appointments, assist with alterations, and ensure items are pressed and ready for pickup.

Responsibilities include promoting alterations services, handling multiple customers, and maintaining store standards. Prior sewing experience is helpful; high school diploma required, with 1–2 years of retail experience preferred.

Competenze

• Welcomes customers with friendly, solution-focused service.
• Ability to handle multiple customers and maintain a five-star service level.
• Proficient in resolving conflicts and guiding customers through alterations options.

Mansioni

• Greet customers in person, over the phone, and via chat with enthusiasm.
• Manage customer flow using store systems to ensure a smooth experience.
• Promote alterations services and scheduling of fittings/alterations.
• Press, steam, and ensure garments are ready for pickup.
• Assist with inventory tasks and POS transactions accurately.

Conoscenze

Customer service

Communication

Sewing

Formazione

High school diploma or equivalent

1–2 years retail experience

Strumenti

POS system

Descrizione del lavoro

David’s Bridal is seeking an Alterations Customer Service Representative to deliver an A+ customer experience. You will welcome customers, manage appointments, assist with alterations, and ensure items are pressed and ready for pickup.

Responsibilities include promoting alterations services, handling multiple customers, and maintaining store standards. Prior sewing experience is helpful; high school diploma required, with 1–2 years of retail experience preferred.