Five-Star Alterations Experience Specialist

David's Bridal; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

Supplemental Insurances

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits (MetLife Hyatt Legal

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver a five-star customer experience. The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

This part‑time role reports to the Store Manager and emphasizes teamwork, quality control, and promoting alterations services while maintaining store standards and a welcoming, celebratory shopping environment.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, adapts style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

Skills

Customer service

Telephone skills

POS systems

Communication

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel or specialty store

Prior sewing experience helpful

Prior experience with computerized POS system

Tools

POS (Point of Sale) systems

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and deliver a five-star customer experience. The CSR greets customers, schedules appointments, answers phones, presses garments, and ensures items are ready for pickup.

This part‑time role reports to the Store Manager and emphasizes teamwork, quality control, and promoting alterations services while maintaining store standards and a welcoming, celebratory shopping environment.