Alterations CSR: Five-Star Customer Experience

David's Bridal; Watchung (NJ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount After First Pay

Vision Care

401K Program

Discounts for Mobile

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store experience. The CSR greets customers, schedules appointments, assists with alterations, and ensures quality service across phone, chat and in person.

This part-time role emphasizes strong communication, teamwork and attention to detail, supporting a seamless shopping journey and five-star customer satisfaction.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome customers by phone, virtual chats and in person with enthusiasm and clear communication.
• Use all systems to manage the customer flow and deliver a five-star experience.
• Promote alterations services and personalization options.
• Maintain store standards and ensure a flawless shopping experience.
• Escort and assist alterations customers to appointments and pickups.

Skills

Customer service

Phone skills

Communication

Problem solving

Education

High school diploma

Retail experience

Sewing experience

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store experience. The CSR greets customers, schedules appointments, assists with alterations, and ensures quality service across phone, chat and in person.

This part-time role emphasizes strong communication, teamwork and attention to detail, supporting a seamless shopping journey and five-star customer satisfaction.