Five-Star Alterations Customer Experience Specialist

David's Bridal, Inc.; Augusta (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Get Paid Early!

Dream Maker Discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to enhance the Alterations department and deliver an exceptional customer experience. The CSR greets customers, assists with appointments, and supports pressing and pickup preparations.

The role involves using POS systems, multi-tasking across customer interactions, and upholding store standards while promoting alterations services and personalized options.

Qualifications

• High school diploma or equivalent required.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS systems preferred.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with enthusiasm.
• Manage customer flow and ensure a five-star service experience.
• Promote alterations services and personalization options.
• Coordinate with Alterations Manager to resolve issues.
• Prepare, welcome, and meet customers’ needs and expectations.
• Keep alterations area clean, organized, and stocked for smooth operations.

Skills

Customer service

Phone and in-person communication

Problem solving

Multi-tasking

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to enhance the Alterations department and deliver an exceptional customer experience. The CSR greets customers, assists with appointments, and supports pressing and pickup preparations.

The role involves using POS systems, multi-tasking across customer interactions, and upholding store standards while promoting alterations services and personalized options.