Alterations CSR: Five-Star Customer Experience

David's Bridal; Keown Station (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

David's Bridal, Inc. seeks an Alterations Customer Service Representative to warmly greet customers, help with appointments, answer phones, and assist with pressing garments.

This role focuses on delivering an exceptional customer experience by solving problems and coordinating with the Alterations team to ensure orders are ready for pickup. The CSR will manage multiple customers, uphold store standards, and promote alterations services.

Qualifications

• Demonstrated ability to deliver five-star customer service.

Responsibilities

• Welcome customers in person, over the phone, and via virtual channels with friendly, solution-focused service.
• Manage customer flow and appointments using store systems to ensure timely service.
• Assist with pressing, steaming, and inspection of garments to ensure quality before delivery.
• Promote alterations services and personalization options to drive sales.
• Maintain a clean, organized alterations area and adhere to store standards.

Skills

Customer service

Phone & in-person communication

Conflict resolution

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Alterations equipment

Job description

David's Bridal, Inc. seeks an Alterations Customer Service Representative to warmly greet customers, help with appointments, answer phones, and assist with pressing garments.

This role focuses on delivering an exceptional customer experience by solving problems and coordinating with the Alterations team to ensure orders are ready for pickup. The CSR will manage multiple customers, uphold store standards, and promote alterations services.