Alterations Experience Specialist — Five-Star Service

David's Bridal; Happy Valley (OR); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional experience for customers while supporting the alterations department. You will greet clients, schedule appointments, assist with pressing garments, and ensure items are ready for pickup.

This part-time role emphasizes teamwork, high service standards, and a welcoming store atmosphere. As a CSR in alterations, you will partner with leadership to upsell services, maintain clean, organized spaces, and

Qualifications

• High school diploma or equivalent is required.
• 1-2 years retail experience in apparel or specialty store preferred.
• Sewing experience is helpful and appreciated.
• Experience with computerized POS systems is preferred.

Responsibilities

• Welcome customers with genuine enthusiasm in person, over the phone, or online.
• Manage customer flow using systems to deliver a five-star experience.
• Assist with alterations and educate customers on services.
• Upsell and partner with leadership to meet customer needs.
• Escort customers to alterations and ensure garments are prepared for pickup.
• Maintain store standards and adhere to dress code and policy.

Skills

Customer service

Phone skills

Problem solving

Communication

Multitasking

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel or specialty store

Sewing experience helpful

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to provide an exceptional experience for customers while supporting the alterations department. You will greet clients, schedule appointments, assist with pressing garments, and ensure items are ready for pickup.

This part-time role emphasizes teamwork, high service standards, and a welcoming store atmosphere. As a CSR in alterations, you will partner with leadership to upsell services, maintain clean, organized spaces, and