Alterations Customer Service Specialist: Five-Star Experience

David's Bridal; Columbia (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Team bonus

Dream Maker Discount After First Pay

Vision Care

401K Program

Discounts for Identity TheftProtection

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to welcome customers, manage alterations appointments, and ensure a five-star service experience. You will assist shoppers in person, over the phone, and via chats, while maintaining the alterations area and coordinating with the Alterations Manager.

The role emphasizes strong communication, problem solving, and upselling of alterations services, with a focus on delivering pristine garments and a memorable shopping

Qualifications

• High school diploma or equivalent required.
• 1–2 years retail experience in apparel preferred.
• Sewing experience helpful but not required.
• Experience with POS systems is preferred.

Responsibilities

• Greet and assist customers in person and over the phone.
• Schedule and manage alterations appointments.
• Press, steam and prepare garments for pickup.
• Maintain clean, organized alterations area and ensure quality before delivery.

Skills

Customer greeting

Phone & in-person communication

Problem solving

Upselling & teamwork

Education

High school diploma or equivalent

1-2 years retail experience in apparel

Sewing experience helpful

Experience with computerized POS system

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative (CSR) to welcome customers, manage alterations appointments, and ensure a five-star service experience. You will assist shoppers in person, over the phone, and via chats, while maintaining the alterations area and coordinating with the Alterations Manager.

The role emphasizes strong communication, problem solving, and upselling of alterations services, with a focus on delivering pristine garments and a memorable shopping