Alterations Concierge – Five-Star Customer Service

David's Bridal; Mishawaka (IN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment

Team Bonus

Get Paid Early!

Dream Maker Discount

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional customer experience within the Alterations department. The CSR will greet and assist customers, manage appointments, press and prepare garments, and ensure orders are completed accurately and on time.

The role reports to the Store Manager and emphasizes friendly, problem-solving communication across in-person, phone, and virtual channels, while upholding store standards and service vows.

Qualifications

• Prior retail or service experience preferred.
• Strong communication and interpersonal skills.
• Willingness to assist customers with alterations and inquiries.

Responsibilities

• Welcome customers with genuine enthusiasm in-person, on phone, or via chat.
• Assist with appointments, alterations, and pickups.
• Maintain clean, organized alterations area and ensure items are ready for pickup.
• Provide five-star customer service and resolve issues with supervision as needed.
• Promote alterations services and personalization options.
• Support inventory processes and POS transactions accurately.

Skills

Customer service

Communication

Phone skills

Problem solving

Education

High school diploma or equivalent

Retail experience 1-2 years

POS system experience

Tools

POS (Point of Sale) system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional customer experience within the Alterations department. The CSR will greet and assist customers, manage appointments, press and prepare garments, and ensure orders are completed accurately and on time.

The role reports to the Store Manager and emphasizes friendly, problem-solving communication across in-person, phone, and virtual channels, while upholding store standards and service vows.