Alterations Service Specialist

David's Bridal; Orange (CT); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet – Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) for our alterations department. The role focuses on delivering an A+ customer experience, welcoming customers, managing appointments, and handling pressing and inspection of garments.

Reports to the Store Manager and works to meet service vows and drive Five-Star customer satisfaction. The position supports inventory processes, assists with cash wrap, and collaborates with the Alterations Manager to resolve issues.

Qualifications

• Strong customer service mindset with friendly, professional communication.
• Ability to manage customer flow and solve problems on the spot.
• Experience handling phones, chats, and in-person interactions.
• Familiarity with computerized POS systems is plus.

Responsibilities

• Welcome all customers with genuine enthusiasm over phone, chat or in person and adapt communication to solve problems.
• Use all systems to manage customer flow and deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for all customers, including operational tasks.
• Provide exceptional service to multiple customers at once and upsell in partnership with leadership.
• Promote alterations services and personalization options and maintain store standards.

Skills

Customer service

Communication

Problem solving

Phone skills

Education

High school diploma or equivalent

1-2 years retail experience (apparel or specialty store)

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) for our alterations department. The role focuses on delivering an A+ customer experience, welcoming customers, managing appointments, and handling pressing and inspection of garments.

Reports to the Store Manager and works to meet service vows and drive Five-Star customer satisfaction. The position supports inventory processes, assists with cash wrap, and collaborates with the Alterations Manager to resolve issues.