Alterations Customer Experience Specialist

David's Bridal; Merrillville (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Dayforce Wallet – Get Paid Early

Referral incentive program

Dream Maker discount

Job summary

David’s Bridal seeks an Alterations Customer Service Representative (CSR) to deliver exceptional five-star service in the alterations department. You will greet customers, manage appointments, quote services, and support the store’s operational standards while maintaining a positive and inclusive experience.

In this role you will work closely with the Alterations team to press, fit, and ready alterations and ensure items are prepared for pickup.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system

Responsibilities

• Welcome customers by phone, chat, and in person with enthusiasm and clear communication.
• Use the POS and systems to manage customer flow and ensure five-star service.
• Assist with alterations process, appointments, and pickups.
• Promote alterations services and personalization options.
• Maintain store standards and a clean alterations area.
• Assist alterations manager with customer issues as needed.

Skills

Customer service

Communication

Problem solving

Retail experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal seeks an Alterations Customer Service Representative (CSR) to deliver exceptional five-star service in the alterations department. You will greet customers, manage appointments, quote services, and support the store’s operational standards while maintaining a positive and inclusive experience.

In this role you will work closely with the Alterations team to press, fit, and ready alterations and ensure items are prepared for pickup.