Alterations Customer Experience Specialist

David's Bridal, Inc.; Florence (KY); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount After First Pay

Vision Care

401K Program

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store customer experience for alterations services.

You will greet customers, manage appointments, answer phones, press garments, and ensure items are ready for pickup in a fast-paced retail environment. The role emphasizes five-star service, effective communication, and collaboration with the Alterations team to meet customer needs while maintaining store standards and dress code

Qualifications

• High school diploma or equivalent is required.
• 1-2 years retail experience in an apparel or specialty store is preferred.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is expected.

Responsibilities

• Greet and assist customers in person, over the phone, or via chat with enthusiastic, friendly service.
• Use store systems to manage customer flow and deliver a five-star experience.
• Promote alterations services and ensure customers are guided through the process.
• Assist with appointments, order processing, and timely pickups for alterations.
• Maintain a clean, organized alterations area and adhere to dress code standards.
• Collaborate with the Alterations Manager to resolve customer issues as needed.

Skills

Customer service

Communication

Problem solving

Phone skills

Education

High school diploma or equivalent

1-2 years retail experience in apparel

Prior sewing experience helpful

Experience with computerized POS

Tools

POS System

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional in-store customer experience for alterations services.

You will greet customers, manage appointments, answer phones, press garments, and ensure items are ready for pickup in a fast-paced retail environment. The role emphasizes five-star service, effective communication, and collaboration with the Alterations team to meet customer needs while maintaining store standards and dress code