Alterations CSR: Five-Star Customer Experience

David's Bridal, Inc.; Burbank (CA); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

401K Program

Vision Care

Employee discounts

Job summary

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the Alterations department and deliver a five-star customer experience.

Responsibilities include welcoming customers, taking appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The role emphasizes teamwork with the Store Manager, uses POS systems, and promotes alterations services while maintaining store standards.

Qualifications

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtual chats and in person.
• Manage customer flow and provide five-star customer experience using store systems.
• Promote alterations services and personalization options.
• Maintain store standards and assist with appointments and pickups.
• Support inventory and assist with transactions accurately.

Skills

Customer service

Retail experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Job description

David’s Bridal, Inc. is seeking an Alterations Customer Service Representative to support the Alterations department and deliver a five-star customer experience.

Responsibilities include welcoming customers, taking appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The role emphasizes teamwork with the Store Manager, uses POS systems, and promotes alterations services while maintaining store standards.