Five-Star Alterations Customer Experience Associate

David's Bridal; Savannah (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dream Maker Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Job summary

David’s Bridal seeks an Alterations Customer Service Representative to greet and assist customers, book appointments, and support the alterations team. You’ll handle multiple customers, promote alterations services, and help maintain a polished in-store experience.

The role emphasizes excellent communication, problem solving, and teamwork to ensure a five-star customer experience and alignment with store standards.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems preferred.

Responsibilities

• Welcome customers by phone, chat, and in person with friendly enthusiasm and clear communication.
• Manage customer flow using systems to deliver a five-star experience.
• Promote alterations services and personalization options.
• Press, steam, and spot clean merchandise and ensure quality before delivery.
• Maintain clean, organized alterations room and support store operations.

Skills

Customer service

Communication

Problem solving

Multitasking

Phone skills

Conflict resolution

Attention to detail

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

POS experience

Tools

POS system

Job description

David’s Bridal seeks an Alterations Customer Service Representative to greet and assist customers, book appointments, and support the alterations team. You’ll handle multiple customers, promote alterations services, and help maintain a polished in-store experience.

The role emphasizes excellent communication, problem solving, and teamwork to ensure a five-star customer experience and alignment with store standards.