Fitness Club Team Lead

Excel Fitness; DeSoto (TX); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Excel Fitness in DeSoto, TX is seeking a dependable Club Supervisor to support the General Manager and Assistant Manager in running daily operations, training Team Players, and upholding Excel's values. You will help deliver top-tier member service, supervise shifts, and ensure the club stays clean and presentable.

This role requires leadership, excellent communication, and the ability to manage multiple tasks while adhering to policies.

Qualifications

• Must be 18+ years old.
• HS diploma or equivalent required.
• CPR/AED certification required.
• Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Must be comfortable standing for long periods of time.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Demonstrated the ability, confidence, and leadership to manage a team.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Must have the ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Assist GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.
• Help train new Team Players and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.
• Utilize Team Performance Tracker to meet company metric expectations.
• Supervise and inspire Team Players to perform to their best abilities.
• Monitor and maintain a high level of member service, cleanliness, and atmosphere.
• Identify training needs by ensuring that all Team Players meet Excel standards and report findings to club management.
• Conduct regular audits to ensure the club is presentable and holding up to Excel Standard.
• Make sure all Team Players adhere to company policies and guidelines and address any minor infractions. Report all major infractions with club management to address.
• Perform daily club inspections and assign cleaning or associated tasks along with re-inspecting said tasks.
• Hold all Team Players accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day member issues.
• Audit club inventory and communicate with the GM and AM on recommendations for inventory orders.
• May be responsible for overseeing club operations and scheduled Team Players when the GM or AM is off or unavailable.
• Staying proficient in the use of all PFHQ and Excel platforms, programs, and updates.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Team leadership

Training

Customer service

Microsoft Office

Excel proficiency

Communication

Problem solving

Discretion

Brand familiarity

Education

High School Diploma or equivalent

CPR/AED certification

Job description

Excel Fitness in DeSoto, TX is seeking a dependable Club Supervisor to support the General Manager and Assistant Manager in running daily operations, training Team Players, and upholding Excel's values. You will help deliver top-tier member service, supervise shifts, and ensure the club stays clean and presentable.

This role requires leadership, excellent communication, and the ability to manage multiple tasks while adhering to policies.