Fitness Club Operations Lead: Member Experience & Growth

Core Development and Management-Planet Fitness; Webster (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus Incentives Monthly

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Company Match

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premier Judgement Free Zone experience. The role is full-time (40 hours/week) and may include evenings, weekends, and holidays to meet business needs.

You will support staff recruitment, training, scheduling, member service, and facility upkeep while driving sales goals and program execution. Compensation includes standard benefits and growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Leadership

Customer service

Communication

Team management

CPR Certification

Microsoft Suite

Education

High school diploma/GED equivalent

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premier Judgement Free Zone experience. The role is full-time (40 hours/week) and may include evenings, weekends, and holidays to meet business needs.

You will support staff recruitment, training, scheduling, member service, and facility upkeep while driving sales goals and program execution. Compensation includes standard benefits and growth opportunities.