Fire Systems Support & Scheduling Specialist

RXinsider LTD.; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Cintas Corporation in the United States is seeking a Customer Experience Coordinator to deliver outstanding service to internal partners and customers. You will handle calls, schedule service, process invoices, and assist with permits and project orders.

This role requires a professional with a strong phone presence, MS Office skills, and experience with fire suppression systems. You will coordinate field technicians, produce reports, and ensure accurate communication across teams in a

Qualifications

• High School Diploma or GED required.
• Excellent phone demeanor and customer service experience.
• Preferred: Proficiency with Microsoft Office Suite.
• Preferred: Minimum 2 years of Fire Suppression Systems experience.
• Experience with reading, understanding, and creating quotes.
• Fire Certifications

Responsibilities

• Serve as liaison regarding fire systems to support customers with accurate information.
• Coordinate scheduling; manage workload of field technicians and route optimization.
• Assist partners with fire suppression system concerns and marshal-related issues; be main point of contact in scheduling.
• Gather information from Service Managers/technicians to understand or de-escalate situations and resolve problems.
• Produce accurate reports by collecting data from standard sources and inputting into standard formats.
• Use external communications to access required information for specified purposes.
• Provide operational support using fire suppression system knowledge; schedule/dispatch technicians per inspection frequency and requests.
• Support project managers with simple tasks and established resolution procedures.

Skills

Customer service

Phone support

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Cintas Corporation in the United States is seeking a Customer Experience Coordinator to deliver outstanding service to internal partners and customers. You will handle calls, schedule service, process invoices, and assist with permits and project orders.

This role requires a professional with a strong phone presence, MS Office skills, and experience with fire suppression systems. You will coordinate field technicians, produce reports, and ensure accurate communication across teams in a