Fire Systems Customer Experience Specialist

Cintas Corporation; Morrisville (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) with Company Match

Paid Time Off

Skills Development and Training

Disability and Life Insurance

Job summary

Cintas Corporation is looking for a Customer Experience Coordinator responsible for outstanding customer service to internal partners and customers. This role involves supporting fire system inquiries and managing technician schedules.

Key responsibilities include gathering information, resolving issues, and producing reports. Candidates should have customer service experience, ideally in fire suppression systems.

Qualifications

• Excellent phone demeanor and a background in customer service is crucial.
• Minimum 2 years of Fire Suppression Systems experience is preferred.

Responsibilities

• Serve as a liaison for fire systems to support customers.
• Manage workload of assigned field technicians.
• Resolve issues with customers or fire marshals.
• Produce accurate reports by collecting data.
• Provide operational support to customers and vendors.

Skills

Customer service

Fire Suppression Systems

Microsoft Office Suite

Education

High School Diploma/GED

Job description

Cintas Corporation is looking for a Customer Experience Coordinator responsible for outstanding customer service to internal partners and customers. This role involves supporting fire system inquiries and managing technician schedules.

Key responsibilities include gathering information, resolving issues, and producing reports. Candidates should have customer service experience, ideally in fire suppression systems.