Fire Systems Customer Experience Coordinator

Cintas; Auburn (WA); On-site; USD 67,341,000 - 84,677,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with match

Life Insurance

Paid Time Off

Career Advancement

ESOP

Job summary

Cintas Corporation seeks a Customer Experience Coordinator to deliver outstanding service to internal partners and customers, using knowledge of alarm systems, portable extinguishers, suppression systems or sprinklers. You will answer calls, assist with needs, schedule service, help with account reconciliation, and prepare reports and invoices.

This full-time role offers competitive benefits including medical, dental and vision coverage, a 401(k) with company match/ESOP, Paid Time Off, and

Qualifications

• Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls.
• Proficiency with the Microsoft Office Suite.
• Experience with reading, understanding, and creating quotes.
• Fire Certifications (preferred).

Responsibilities

• Serve as liaison regarding fire systems to support customers with accurate information.
• Schedule service for customers and manage workload for field technicians.
• Assist customers with concerns related to fire suppression systems and be the main scheduling contact for issues.
• Gather information from Service Managers and technicians to de-escalate situations and resolve problems.
• Produce accurate reports by collecting data from various sources and inputting into standard formats.
• Use the external communications system to access required information.
• Provide operational support using fire suppression system knowledge to customers, vendors, and internal partners; dispatch technicians per schedule.
• Support project managers by performing simple tasks and following established procedures.

Skills

Excellent phone demeanor

Customer service experience

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Cintas Corporation seeks a Customer Experience Coordinator to deliver outstanding service to internal partners and customers, using knowledge of alarm systems, portable extinguishers, suppression systems or sprinklers. You will answer calls, assist with needs, schedule service, help with account reconciliation, and prepare reports and invoices.

This full-time role offers competitive benefits including medical, dental and vision coverage, a 401(k) with company match/ESOP, Paid Time Off, and