Fire Safety Scheduling Coordinator

Cintas; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit-Shar

Disability, Life and AD&D Insurance (0

Paid Time Off and Holidays

Skills Development, Training andCareer

Job summary

Cintas Corporation helps businesses stay ready for the workday by providing fire suppression systems, alarm services, and safety products. The Customer Experience Coordinator role focuses on delivering exceptional service to internal partners and customers, scheduling service, and maintaining accurate records.

You will liaise with Service Managers and technicians, handle inquiries, produce reports, and support in quote understanding as part of a dynamic team within the Fire organization.

Qualifications

• High School Diploma or GED required.
• Excellent phone demeanor and customer service experience; experience includes answering phones and transferring calls.

Responsibilities

• Serve as a liaison regarding fire systems to support customers with accurate information.
• Assist in scheduling and dispatching technicians to customer sites.
• Gather information from Service Managers and technicians to understand or de-escalate issues; resolve problems with customers or fire marshals.
• Produce reports by collecting data from standard sources and inputting into standard formats.
• Provide operational support using fire suppression system knowledge to customers, vendors, and internal partners.

Skills

Customer service

Phone demeanor

Education

High School Diploma/GED

Fire Certifications

Tools

Microsoft Office Suite

Job description

Cintas Corporation helps businesses stay ready for the workday by providing fire suppression systems, alarm services, and safety products. The Customer Experience Coordinator role focuses on delivering exceptional service to internal partners and customers, scheduling service, and maintaining accurate records.

You will liaise with Service Managers and technicians, handle inquiries, produce reports, and support in quote understanding as part of a dynamic team within the Fire organization.