Fire Systems Support & Scheduling Specialist

Cintas Corporation; Fort Myers (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Shari

Disability, Life and AD&D Insurance

Paid Time Off

Career Development

Job summary

The Customer Experience Coordinator at Cintas Corporation in Ft. Myers, FL will deliver outstanding customer service to internal partners and customers.

You will answer calls, schedule service, assist with account reconciliation, and prepare invoices and reports using knowledge of fire protection and life safety systems. This role supports field technicians, coordinates permits, and orders materials for projects.

Qualifications

• High School Diploma/GED required.
• Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls.

Responsibilities

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
• Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Expected to be the main point of contact within the scheduling department for issues of this nature.
• Responsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de-escalate situations. Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls.
• Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.

Skills

Customer service

Phone etiquette

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

The Customer Experience Coordinator at Cintas Corporation in Ft. Myers, FL will deliver outstanding customer service to internal partners and customers.

You will answer calls, schedule service, assist with account reconciliation, and prepare invoices and reports using knowledge of fire protection and life safety systems. This role supports field technicians, coordinates permits, and orders materials for projects.