Fire Systems Customer Experience Lead

Cintas; Plainville (CT); On-site; USD 29,000 - 37,000; Full time

Job summary

The Customer Experience Coordinator at Cintas in Plainville, CT provides outstanding service to internal partners and customers, handling calls, scheduling service, and assisting with account reconciliation. The role requires strong communication, attention to detail, and the ability to work with field technicians and managers to ensure smooth operations.

Responsibilities include gathering information for reports, dispatching technicians to customer sites, and assisting with permits and

Qualifications

• High School Diploma or GED required.
• Excellent phone demeanor with customer service experience including transferring calls.
• Strong communication skills and the ability to gather and relay information clearly.

Responsibilities

• Answer customer calls and assist with needs; schedule service for customers.
• Assist in account reconciliation, prepare reports and invoices, secure permits.
• Order for miscellaneous projects and coordinate with internal teams and field technicians.
• Distribute information from managers/technicians to de-escalate issues and resolve problems.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

The Customer Experience Coordinator at Cintas in Plainville, CT provides outstanding service to internal partners and customers, handling calls, scheduling service, and assisting with account reconciliation. The role requires strong communication, attention to detail, and the ability to work with field technicians and managers to ensure smooth operations.

Responsibilities include gathering information for reports, dispatching technicians to customer sites, and assisting with permits and