Fire Systems Customer Experience Specialist

Cintas Corporation; Morrisville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match/Profit Shari

Disability, Life and AD&D Insurance

Paid Time Off and Holidays

Career Development Opportunities

Job summary

Cintas Corporation is seeking a Customer Experience Coordinator in Morrisville, NC. The role involves providing excellent customer service, answering calls, scheduling service, and handling related administrative tasks for fire suppression and alarm systems.

The coordinator will liaise with internal partners, manage technician workload, and assist in preparing invoices and reports while ensuring accurate data and timely communications.

Qualifications

• Must have strong customer service experience and phone etiquette.
• High school diploma or GED required.
• Strong communication and problem-solving skills preferred.

Responsibilities

• Serve as liaison for fire systems information to customers and internal partners.
• Schedule service and dispatch technicians based on availability and urgency.
• Assist in account reconciliation, prepare reports and invoices, and process permits.

Skills

Customer service experience

Excellent phone demeanor

Communication skills

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Cintas Corporation is seeking a Customer Experience Coordinator in Morrisville, NC. The role involves providing excellent customer service, answering calls, scheduling service, and handling related administrative tasks for fire suppression and alarm systems.

The coordinator will liaise with internal partners, manage technician workload, and assist in preparing invoices and reports while ensuring accurate data and timely communications.