Fire Systems Customer Experience Specialist

Cintas Corporation; Jessup (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Life and AD&D insurance

Career development opportunities

Job summary

Cintas Corporation in Jessup, MD is seeking a Customer Experience Coordinator to deliver outstanding service to internal partners and customers, handling inquiries about fire protection systems, scheduling, invoicing, and permits.

You will coordinate with Service Managers and field technicians, produce reports, and assist in resolving issues with professionalism. This role offers growth opportunities within a nationwide safety-focused organization.

Qualifications

• High School Diploma or GED is required.
• Excellent phone demeanor and customer service experience including answering phones and transferring calls.

Responsibilities

• Serve as liaison regarding fire systems to support customers with relevant and accurate information.
• Schedule and dispatch technicians to customer sites based on inspection frequency and urgent requests.
• Assist in account reconciliation, reports and invoices, securing permits, and occasional project-related purchases.
• Coordinate with Service Managers and technicians to gather information and resolve issues.
• Produce accurate reports by collecting data from standard sources and inputting it into standard formats.

Skills

Fire suppression systems experience

Reading and creating quotes

Excellent phone demeanor and customer

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Cintas Corporation in Jessup, MD is seeking a Customer Experience Coordinator to deliver outstanding service to internal partners and customers, handling inquiries about fire protection systems, scheduling, invoicing, and permits.

You will coordinate with Service Managers and field technicians, produce reports, and assist in resolving issues with professionalism. This role offers growth opportunities within a nationwide safety-focused organization.