Fire Systems Customer Success & Scheduling Coordinator

Cintas; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Cintas Corporation is seeking a Customer Experience Coordinator in Phoenix, AZ, to deliver outstanding service to internal partners and customers across alarm, suppression, sprinkler, and related fire systems. The role involves answering calls, scheduling service, assisting with account matters, and generating reports while coordinating with field technicians and managers.

Preferred candidates have MS Office proficiency, at least two years of fire suppression experience or related

Qualifications

• High School Diploma or GED is required.
• Excellent phone demeanor and experience with customer service; must include answering phones and transferring calls.

Responsibilities

• Serve as liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) to support customers with accurate information.
• Assist in scheduling and dispatching; manage workload for field technicians and route optimization.
• Resolve customer or fire marshal concerns using technical knowledge and professional communication.
• Produce accurate reports by collecting data from standard sources and inputting into standard formats.
• Provide operational support by leveraging fire suppression system knowledge to customers and internal partners.

Skills

Phone etiquette

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Cintas Corporation is seeking a Customer Experience Coordinator in Phoenix, AZ, to deliver outstanding service to internal partners and customers across alarm, suppression, sprinkler, and related fire systems. The role involves answering calls, scheduling service, assisting with account matters, and generating reports while coordinating with field technicians and managers.

Preferred candidates have MS Office proficiency, at least two years of fire suppression experience or related