Fire & Security Service Manager: Lead Growth & Team

Fire Security and Sound Systems Inc; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary based onqualifc

Paid time off plan and holidays

401(k) matching

Short term and long-term disability

Medical, dental, and vision plans with

Life insurance

Company cell phone, laptop, and driver

Professional career development opps

Tuition reimbursement

$100k - $125k annually, final offer

Job summary

Sciens Building Solutions is seeking a Service Manager who can lead a service and back-office team, driving high customer satisfaction as the division grows. This role suits someone with experience managing service operations in fire detection, protection, security, or electrical systems, and who can implement cost control, scheduling, and performance analytics.

A strong leader who develops people and maintains safety standards will fit well in this vibrant national organization.

Qualifications

• Two to five years in service operations management within fire detection/protection or security.
• Ability to communicate with leadership, regional staff, customers, and vendors.
• Strong team-building and leadership abilities.
• Knowledge of NFPA codes and standards is required.
• Understanding of P&L and key financial drivers.

Responsibilities

• Manage the service department of the assigned Division.
• Supervise, train, and develop branch associates including technicians, service coordinators, billing coordinators, and dispatchers.
• Schedule, execute, bill, and close service, warranty, and emergency jobs.
• Execute timely service inspections and resolve deficiencies.
• Develop budgets and meet revenue and gross margin targets.
• Communicate with customers, vendors, and subcontractors to meet goals and maximize market potential.
• Deliver projects within the original budgeted cost.
• Perform monthly financial performance analysis.
• Report information to management and take corrective action as needed.
• Efficient asset management including inventory and company vehicles.
• Build a high-performance culture with annual reviews and development initiatives.
• Manpower planning and allocation.
• Support growth with sales and installation teams.
• Control and calibrate inspection, measuring, and testing equipment.
• Ensure employees embrace safety culture and comply with safety initiatives.

Skills

Leadership

Communication

Budgeting

NFPA knowledge

Microsoft Office

OSHA standards

Team building

Strategic planning

Education

NICET Level II preferred

Tools

MS Office Suite

Job description

Sciens Building Solutions is seeking a Service Manager who can lead a service and back-office team, driving high customer satisfaction as the division grows. This role suits someone with experience managing service operations in fire detection, protection, security, or electrical systems, and who can implement cost control, scheduling, and performance analytics.

A strong leader who develops people and maintains safety standards will fit well in this vibrant national organization.