Service Manager – Growth Leader in Fire & Security

Sciens Building Solutions; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental, and vision plans

Life insurance

Company vehicle

Tuition reimbursement

Professional development

Job summary

Sciens Building Solutions is seeking a Service Manager to drive high customer satisfaction while leading a service and back-office team. You will own the service department, supervise technicians and coordinators, and ensure timely service, warranty, and emergency job execution across the division.

You will develop budgets, monitor gross margins, and communicate with customers, vendors, and subcontractors to maximize market potential. Strong NFPA knowledge and leadership are essential.

Qualifications

• 2–5 years of experience in a service operations manager role within fire detection, protection, or security environments.
• Ability to communicate to diverse groups including leadership, regional staff, customers, and vendors.
• Strong leadership to build a high-performance team with development initiatives.

Responsibilities

• Manage the service department for the assigned division.
• Supervise and develop technicians, service coordinators, billing coordinators, and dispatchers.
• Schedule, execute, bill, and complete service, warranty, and emergency jobs.

Skills

Service operations

Team leadership

Effective communication

Budget management

NFPA codes knowledge

Education

NICET Level II

Tools

Microsoft Office

Job description

Sciens Building Solutions is seeking a Service Manager to drive high customer satisfaction while leading a service and back-office team. You will own the service department, supervise technicians and coordinators, and ensure timely service, warranty, and emergency job execution across the division.

You will develop budgets, monitor gross margins, and communicate with customers, vendors, and subcontractors to maximize market potential. Strong NFPA knowledge and leadership are essential.