Service Manager, Fire & Security — Growth Leader (401k)

Sciens Building Solutions; Latham (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

PTO & holidays

401(k) matching

Disability insurance

Medical/dental/vision plans

Life insurance

Company phone, laptop, and vehicle

Tuition reimbursement

Career development opportunities

Job summary

Sciens Building Solutions in New York's Latham area is seeking a Service Manager to lead a service and back-office team, drive high customer satisfaction, and own division service management within a growing national organization.

You will supervise technicians, coordinators, and dispatchers, manage budgets and revenue targets, coordinate inspections, safety compliance, and work with sales to grow profitability while maintaining top service levels.

Qualifications

• Two to five years of experience in a service operations manager role within the fire detection, fire protection, or security environment.
• Ability to effectively communicate to a diverse group of individuals, including leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
• Valid driver’s license.
• Must be able to pass a background check and drug screening.
• Able to work independently.
• Excellent organizational, decision-making, and communication skills.
• Proficient in NFPA codes and standards.
• Strong computer skills; proficient at Microsoft Office.
• Knowledge of OSHA safety standards.

Responsibilities

• Manage the service department of assigned Division.
• Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
• Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
• Responsible for executing service inspections on time and resolution of system deficiencies.
• Responsible for developing a budget and meeting revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Responsible for delivering projects within the original budgeted cost.
• Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed.
• Responsible for efficient asset management, such as inventory and company service vehicles.
• Responsible for building a high-performance culture to include annual performance reviews and development initiatives.
• Responsible for manpower planning and allocation.
• Responsible in part for customer satisfaction and cash collections.
• Works closely with the sales and installation teams to support the growth and profitability of the Division.
• Responsible for control and calibration of inspection, measuring, and testing equipment.
• Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

Skills

Leadership

Communication

Budgeting

NFPA knowledge

OSHA safety standards

Microsoft Office

Education

NICET Level II preferred

Job description

Sciens Building Solutions in New York's Latham area is seeking a Service Manager to lead a service and back-office team, drive high customer satisfaction, and own division service management within a growing national organization.

You will supervise technicians, coordinators, and dispatchers, manage budgets and revenue targets, coordinate inspections, safety compliance, and work with sales to grow profitability while maintaining top service levels.