Fire & Life Safety Service Scheduler

Pye-Barker Fire & Safety, LLC; Jensen Beach (FL); On-site; USD 1,704,000 - 2,082,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid vacation

Job summary

Pye-Barker Fire & Safety, LLC is seeking an administrative scheduler in Jensen Beach, FL to organize and manage daily activities for field technicians. The role involves coordinating with service managers, office staff, sales, technicians, contractors, and customers to ensure smooth project flow.

The candidate should have at least one year of industry or customer service experience, strong MS Office skills, and excellent communication, problem-solving, and multitasking abilities.

Qualifications

• A minimum of one year of industry experience or related customer service experience is required.
• Previous administrative experience is preferred.
• Proficient in Microsoft Office, including Word and Excel.
• Excellent customer service and problem-solving skills.
• High-quality organizational skills.
• Ability to work well under deadlines and multitask.
• Ability to build relationships within the community.
• Excellent verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.

Responsibilities

• Schedule appointments for clients or technicians, answer phones, and track service records.
• Assess service needs and connect clients with the correct provider.
• Create and maintain a directory of service providers and resources.
• Create and maintain a database of clients and their needs.
• Dispatch technicians for service and installation jobs; assist with billing as needed.
• Interact with clients to resolve conflicts professionally and respond to inquiries.
• Monitor service quality and identify areas for improvement.
• Maintain relationships with service providers and clients to grow the customer base.
• Handle inquiries by phone and email from office.

Skills

Customer Service

Organizational Skills

Communication

Problem Solving

Multitasking

Relationship Building

Deadlines

Tools

Microsoft Word

Microsoft Excel

Job description

Pye-Barker Fire & Safety, LLC is seeking an administrative scheduler in Jensen Beach, FL to organize and manage daily activities for field technicians. The role involves coordinating with service managers, office staff, sales, technicians, contractors, and customers to ensure smooth project flow.

The candidate should have at least one year of industry or customer service experience, strong MS Office skills, and excellent communication, problem-solving, and multitasking abilities.