Fire & Life Safety Service Coordinator (Dispatch)

Hiller Companies, LLC; Los Angeles (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and technicians by coordinating schedules, materials, and documenting work performed. The role involves dispatching personnel to customer sites, guiding field technicians, and serving as the liaison between customers and the Hiller team.

The position emphasizes strong planning, communication, and coordination skills in a fire protection and safety environment.

Qualifications

• Must have experience coordinating field service teams.
• Strong communication with customers and internal teams.
• Ability to prioritize and manage multiple schedules.

Responsibilities

• Coordinate daily schedules and planning of field service technicians.
• Communicate with customers regarding scheduling and status changes.
• Monitor technician activity to meet customer commitments and inform customers of changes.
• Escalate issues to management and resolve customer/field problems.
• Review completed jobs and verify inventory and costs for closures.
• Maintain inspection documentation and job completion records.
• Support branch/ regional management with process improvements.

Skills

Scheduling coordination

Customer communication

Dispatching

Time management

Problem solving

Vendor coordination

Job description

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and technicians by coordinating schedules, materials, and documenting work performed. The role involves dispatching personnel to customer sites, guiding field technicians, and serving as the liaison between customers and the Hiller team.

The position emphasizes strong planning, communication, and coordination skills in a fire protection and safety environment.