Service Coordinator

Hiller Companies, LLC; Los Angeles (CA); On-site; USD 39,000 - 52,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and technicians by coordinating schedules, materials, and documenting work performed. The role involves dispatching personnel to customer sites, guiding field technicians, and serving as the liaison between customers and the Hiller team.

The position emphasizes strong planning, communication, and coordination skills in a fire protection and safety environment.

Qualifications

• Must have experience coordinating field service teams.
• Strong communication with customers and internal teams.
• Ability to prioritize and manage multiple schedules.

Responsibilities

• Coordinate daily schedules and planning of field service technicians.
• Communicate with customers regarding scheduling and status changes.
• Monitor technician activity to meet customer commitments and inform customers of changes.
• Escalate issues to management and resolve customer/field problems.
• Review completed jobs and verify inventory and costs for closures.
• Maintain inspection documentation and job completion records.
• Support branch/ regional management with process improvements.

Skills

Scheduling coordination

Customer communication

Dispatching

Time management

Problem solving

Vendor coordination

Job description

The Hiller Companies, LLC has an immediate opening for Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary:

The Service Coordinator is a critical support role to the Service Manager and Service Technicians, to ensure strong planning and coordination for all service inspection and repair activity. The Service Coordinator is the liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the eld service technicians.

Pay Range:

$28.00/hour-$38.00/hour. The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range. The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits. Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.

Work Location:

This role will ideally be located in Van Nuys, CA, but candidates in Orange will also be considered.

Key Responsibilities:

• Responsible for direct coordination and management of daily schedules and planning of field service technicians, performing services of Inspections, Maintenance, Testing and Repair of Fire and Life Safety Systems.
• Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work.
• Monitor technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Review all completed jobs and verifying inventory of service technicians and cost materials to jobs appropriately during the job closure process.
• Maintain and process inspection documentation as required during the job completion process.
• Track and address all jobs that are reopened due to missing information.
• Stay up to date on work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/ regional management.
• Communicate to the sales teams when a quote is needed that was identified during an inspection. (Such opportunities will primarily be recognized during the job closure process.)
• Serve as the point of contact for all 3rd party portals (IROL, etc.)
• Ensure work order extensions are requested in customer portals as required.
• Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance
• Identify customers where we are not currently performing on all service lines and communicating with sales team the opportunities for additional service line sales.
• Complete special projects as required.
• Develop positive and ongoing relationships with customers and team members.
• Other duties as assigned.