Fire Protection Service Coordinator

Hiller Companies, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and Technicians in Phoenix, AZ. The role focuses on scheduling, dispatching, and coordinating inspections, maintenance, testing, and repairs of fire and life safety systems.

You will liaise with customers and internal teams to ensure documentation, timely service delivery, and accurate job closures. The position requires strong organization, communication, and problem-solving skills to maintain high service

Responsibilities

• Direct coordination and management of daily schedules and planning of field service technicians; inspections, maintenance, testing and repair of fire and life safety systems.
• Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work.
• Monitor technician activity to meet customer commitments; communicate status changes for early/late arrivals.
• Alert management of potential problems resulting from customer or field complaints and work to resolve.
• Review completed jobs and verify inventory and costs for job closure.
• Maintain and process inspection documentation as required during the job completion process.
• Track and address all jobs reopened due to missing information.
• Stay updated on work progress, customer relations, and material administration affecting service operations.
• Measure branch activity and compliance; identify improvements and implement action plans with management.
• Notify sales when a quote is needed; opportunities identified during inspection/closure.
• Serve as the point of contact for all 3rd party portals (IROL, etc.).
• Ensure work order extensions are requested in customer portals as required.
• Provide optimal route planning when scheduling to improve efficiency and reduce travel time, cost, and distance.
• Identify customers lacking service lines and communicate opportunities to sales.
• Complete special projects as required.
• Develop positive and ongoing relationships with customers and team members.
• Other duties as assigned.

Job description

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and Technicians in Phoenix, AZ. The role focuses on scheduling, dispatching, and coordinating inspections, maintenance, testing, and repairs of fire and life safety systems.

You will liaise with customers and internal teams to ensure documentation, timely service delivery, and accurate job closures. The position requires strong organization, communication, and problem-solving skills to maintain high service