Field Service Manager – Fire Safety & Growth Lead

Hiller Companies, LLC; Birmingham (AL); On-site; USD 80,000 - 120,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Field Manager to lead our service technicians and drive operational success across the division. You will guide planning, training, and performance to meet financial and growth goals while delivering exceptional customer satisfaction.

This role requires coordinating with branch leadership, recruiting and developing staff, and ensuring safety, compliance, and timely service delivery.

Qualifications

• Leadership of service teams and operations
• Strategic and tactical guidance for service departments
• Mentoring and developing technicians

Responsibilities

• Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
• Work collaboratively with branch manager/general manager in planning annual department goals, headcount needs and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians.
• Provide guidance on new employee training and periodic reviews of performance.
• Handle employee disciplinary actions when necessary.
• Motivate and track employee continued development and training.
• Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
• Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
• Ability to build a high‐performance team who can operate efficiently, effectively, productively and cost effectively.
• Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
• Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
• Support sales efforts through participation in market leads and price optimizations.
• Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
• Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
• Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
• Monitor and ensure that Service Department team members are up to date on required certifications.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Other duties as assigned

Job description

The Hiller Companies, LLC is seeking a Service Field Manager to lead our service technicians and drive operational success across the division. You will guide planning, training, and performance to meet financial and growth goals while delivering exceptional customer satisfaction.

This role requires coordinating with branch leadership, recruiting and developing staff, and ensuring safety, compliance, and timely service delivery.