Service Dispatch & Operations Leader

Egroup Us; Hackensack (NJ); Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Career growth

Team environment

Life safety industry

Learning opportunities

Résumé du poste

Heritage Fire Security in the United States is seeking a Service Dispatcher & Operations Coordinator to dispatch and coordinate service technicians, manage schedules, and ensure on-time service delivery. You will communicate with customers, monitor progress, and help improve processes to boost customer satisfaction.

The role emphasizes organization, accountability, and a professional client experience in a growing life-safety services company.

Qualifications

• Exceptional organizational and multitasking skills.
• Strong work ethic and commitment to excellence.
• Ability to think quickly and solve problems under pressure.
• Professional written and verbal communication.
• Attention to detail in a fast-paced environment.
• Confidence to hold people accountable respectfully.
• Drive to cut through red tape and deliver for customers.

Responsabilités

• Dispatch and coordinate service technicians throughout the day.
• Manage schedules to ensure on-time service delivery.
• Monitor technician progress and adjust workloads as needed.
• Communicate with customers regarding appointments and updates.
• Maintain a positive, professional culture and accountability.
• Resolve scheduling and operational challenges quickly.
• Create a seamless, stress-free client experience.
• Collaborate with management to improve processes and satisfaction.

Connaissances

Organizational skills

Work ethic

Decision making

Communication skills

Attention to detail

Accountability

Customer focus

Description du poste

Heritage Fire Security in the United States is seeking a Service Dispatcher & Operations Coordinator to dispatch and coordinate service technicians, manage schedules, and ensure on-time service delivery. You will communicate with customers, monitor progress, and help improve processes to boost customer satisfaction.

The role emphasizes organization, accountability, and a professional client experience in a growing life-safety services company.