Fire Protection Service Field Leader | Ops & Growth

Hiller Companies, LLC; Charleston (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and ensure operational and financial success across the service division. You will align with branch leadership on goals, recruit and develop staff, and drive continuous improvement while maintaining top customer satisfaction.

This role entails coordinating with support teams, scheduling and invoicing, and ensuring safety certifications are current.

Qualifications

• Lead a service department with focus on growth and profitability.
• Collaborate with branch/general managers on goals and headcount.
• Recruit, train, and develop service technicians and supervisors.

Responsibilities

• Oversee operational and financial performance of the service division.
• Plan annual goals, headcount, and growth with leadership.
• Mentor staff and drive training and performance reviews.
• Coordinate with support teams to optimize service ops.
• Schedule, price, and ensure timely service calls and invoicing.
• Maintain safety certifications and PPE compliance.
• Communicate with customers to resolve issues and preserve satisfaction.

Skills

Leadership

Operations management

Financial performance

Recruiting & training

Customer satisfaction

Team mentoring

Tools

Scheduling software

Invoicing platform

CRM/Service software

Job description

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and ensure operational and financial success across the service division. You will align with branch leadership on goals, recruit and develop staff, and drive continuous improvement while maintaining top customer satisfaction.

This role entails coordinating with support teams, scheduling and invoicing, and ensuring safety certifications are current.