Service Field Manager

Hiller Companies, LLC; Charleston (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

The Hiller Companies, LLC is seeking a Service Field Manager to lead the service technicians and ensure operational and financial success across the service division. You will align with branch leadership on goals, recruit and develop staff, and drive continuous improvement while maintaining top customer satisfaction.

This role entails coordinating with support teams, scheduling and invoicing, and ensuring safety certifications are current.

Qualifications

• Lead a service department with focus on growth and profitability.
• Collaborate with branch/general managers on goals and headcount.
• Recruit, train, and develop service technicians and supervisors.

Responsibilities

• Oversee operational and financial performance of the service division.
• Plan annual goals, headcount, and growth with leadership.
• Mentor staff and drive training and performance reviews.
• Coordinate with support teams to optimize service ops.
• Schedule, price, and ensure timely service calls and invoicing.
• Maintain safety certifications and PPE compliance.
• Communicate with customers to resolve issues and preserve satisfaction.

Skills

Leadership

Operations management

Financial performance

Recruiting & training

Customer satisfaction

Team mentoring

Tools

Scheduling software

Invoicing platform

CRM/Service software

Job description

The Hiller Companies, LLC has an immediate opening for Service Field Manager. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:

The Service Field Manager is responsible for ensuring the effective leadership and operational success of the service technicians. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.

What You'll Do

• Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.
• Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections.
• Partner with Human Resources to recruit, train, develop, and retain service technicians. o Provide guidance on new employee training and periodic reviews of performance. Handle employee disciplinary actions when necessary. Motivate and track employee continued development and training.
• Collaborate with other Hiller support teams to ensure optimal operations of all Service Department functions.
• Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment.
• Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
• Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed.
• Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority.
• Support sales efforts through participation in market leads and price optimizations.
• Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs.
• Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately.
• Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner.
• Monitor and ensure that Service Department team members are up to date on required certifications.
• Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
• Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations and best practices.
• Other duties as assigned