FinTech Support Specialist I — Customer Helpdesk

Teslar Software; Springdale (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Teslar Software in Northwest Arkansas is seeking a customer support specialist to assist clients by phone, email, and ticketing system. You will be the first line of support, addressing simple issues and escalating complex ones to the right team.

Key duties include dispatching tickets, troubleshooting problems, and maintaining awareness of Teslar’s product line to help clients effectively. Reliable schedule adherence is required.

Qualifications

• Two years of customer support experience in a technical field.
• Prior work experience within a financial institution preferred.
• Associates or bachelor’s degree preferred.
• Excellent verbal and written skills.

Responsibilities

• Dispatch incoming tickets and customer issues.
• Troubleshoot client issues by identifying the problem and resolving it.
• Keep track of multiple requests and close tickets.
• Escalate issues to the appropriate department when needed.
• Learn Teslar’s product line to better assist clients.
• Arrive on time and adhere to the schedule for proper coverage.

Skills

Customer service

Verbal communication

Written communication

Technical comprehension

Independent worker

Team collaboration

Education

High school diploma or GED

Associates or bachelor’s degree preferred

Job description

Teslar Software in Northwest Arkansas is seeking a customer support specialist to assist clients by phone, email, and ticketing system. You will be the first line of support, addressing simple issues and escalating complex ones to the right team.

Key duties include dispatching tickets, troubleshooting problems, and maintaining awareness of Teslar’s product line to help clients effectively. Reliable schedule adherence is required.