Remote Tech Support Specialist - Fast-Paced Customer Care

Teleperformance USA; Tulsa (OK); Remote; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Employee assistance program

Zusammenfassung

Teleperformance USA in Tulsa, OK is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries using web-based tools and delivering a seamless customer experience. The role targets individuals who excel in service delivery within a fast-moving environment.

Responsibilities include providing first-level technical assistance, troubleshooting connectivity issues, managing trouble tickets, and maintaining a courteous, professional demeanor.

Qualifikationen

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and basic software.
• Proven oral and written communication skills.
• Familiarity with PCs, operating systems, software and terminology.
• Demonstrated problem solving skills and ability to work independently and multi-task.

Aufgaben

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device issues including internet connectivity.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Demonstrate a positive attitude and professional communication at all times.
• Adhere to work schedules and TP policies.

Kenntnisse

Oral & written communication

Problem solving

Independent work

Multi-tasking

Desktop computer familiarity

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA in Tulsa, OK is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries using web-based tools and delivering a seamless customer experience. The role targets individuals who excel in service delivery within a fast-moving environment.

Responsibilities include providing first-level technical assistance, troubleshooting connectivity issues, managing trouble tickets, and maintaining a courteous, professional demeanor.